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Duckworth Jaguar Land Rover. What Customers Say…

19 March 2019

Duckworth Jaguar Land Rover. What Customers Say…

The Duckworth Difference - Sales Team

Our Sales team regularly receive inquiries about both new and approved used Jaguar Land Rover vehicles, and naturally ensure each one receives their very best attention.

From supplying ‘walk around’ videos for customers not planning to visit the showroom to view the car before buying, right on through to answering each question with the utmost of professionalism, friendliness and approachability, our team gives you maximum reassurance, peace of mind and full knowledge of the many benefits of each vehicle in our range.

Jaguar Land Rover Servicing: Because Your Vehicle Deserves the Best

The Duckworth Service Department works extremely hard to ensure customers have the very best experience at our showroom, whether they’re visiting to explore our range of parts and accessories or having their vehicle collected.

Visiting service customers are invited to take advantage of local services (cafes, horse-racing, golf driving range, nature reserve etc.)  at Duckworth’s expense while they wait for our specially trained technicians to work their magic. Alternatively, they are made very welcome at our barista bar with a delicious hot beverage.

This attention to detail has been appreciated by many Duckworth customers, new and existing, who have expressed their gratitude with some wonderful testimonials, comments, and reviews.

At Duckworth’s, our aim is not to sell you a vehicle, it’s to help you buy one. We don’t just want to provide you with one vehicle either, we want to provide you with each and every set of wheels throughout your life.

It brings our team such joy on the many occasions we have loyal customers return to purchase their next vehicle or to have their vehicle serviced time and again. We also have a large number of customers who have recommended Duckworth’s services to family members, friends and acquaintances.

Managing Director, Ben Duckworth, says: “I am extremely proud of our reputation as one of the UK’s highest-rated retailers (rated both internally and by our customers). The team here work hard to maintain these outstanding results.

“As one of the UK’s few remaining truly independent Jaguar Land Rover retailers, we all recognise that excellent customer service is paramount in the eyes of today’s consumer.

“I thank all our loyal customers for their business and comments over the years. I recognise that no matter how hard we try, we can’t get it right every time and welcome both positive and negative feedback from new and potential customers to ensure Duckworth's continues to strive to maintain the highest standards in all our departments.”

What Our Customers Say

  1. Mr & Mrs Tennent: “To say that we’re excited and absolutely blown away by this vehicle would be an understatement…”
  2. Mr Harrod: “..Just had my first aftersales experience with Duckworth’s. My Range Rover required a service, and quite a lot of warranty work, which required a visit from an assessor. They had the car for five days, with multiple tasks to complete. The service levels are simply superb, and I have to say refreshing. The Service Advisor looked after me from start to finish, and after giving her a long list of issues, she remembered everything, and was extremely diligent about following up on each item. After reporting issues with brakes and tyres, both were checked and found to be fine. An unscrupulous dealer could easily have simply upsold those items, but the trust I now have in Duckworth’s means I’ll go back time and time again. Thanks to the team…” (Duckworth Market Rasen)
  3. Mr Pritchard: “..I can’t rate them highly enough. I part exchanged my F-TYPE for a newer used F-TYPE. Thoroughly professional from the start, Henry O’Connor was keen to help and answer any questions without being pushy. Emails and phone calls were always responded to quickly and efficiently. Nothing was ever too much trouble and even when Henry was away for a few days his colleagues were happy and eager to help. I can’t recommend them enough and would have no hesitation in doing business with them again..”  (Duckworth Boston)
  4. Mr Underwood: “.. I can’t recommend them enough and would have no hesitation in doing business with them again..” (Duckworth Boston)
  5. Mr Atkin: “..I had a crash just outside the garage and the staff were so amazing! They took me and my 2 sons in and we were all very shocked and scared. But they helped me by watching the kids and keeping them calm and busy while I spoke to the police and dealt with what I needed to. I literally don’t know what I would have done without them in that moment and it truly means a lot to me that they were so fantastic with my boys, especially my eldest who has autism. He just needed to be kept out the way before it got too much for him and had a meltdown and that thankfully didn’t happen as he was surrounded by such kind, calm people. Thank you from the bottom of my heart! (Duckworth Boston)
  6. Ms Clark: “..Brilliant ! As always..” (Duckworth Market Rasen)
  7. Amrik Jaliff: “..I felt compelled to leave a positive review because Duckworth truly surpassed my expectations. This is how buying a car should be. I have had two Evoques from Duckworth Land Rover. I can honestly describe the service received as excellent. Nothing was too much trouble and they were the best amongst the dealers we talked to from a competitive perspective and customer service. The standard the vehicles were prepared to was perfect. Ask for Kevin Holmes in sales personally, he is attentive and experienced. Les, the chap who dropped the car off, was a great guy. No need to look elsewhere. I thoroughly recommend this company.” (Duckworth Boston)
  8. Ms Blackburn: Fantastic! I’ve used this garage now for two years and I’ve just been here this morning to pick up my new Range Rover which I love and I want to say how great the people here are, everyone so helpful and nice and always welcoming! Special mention to my salesman who was just brilliant. Thanks so much guys see you soon! (Duckworth Market Rasen)
  9. Ms Griffiths:”..Collected our 2nd Evoque today and received 1st class service from James! Would highly recommend James and Duckworth Boston to anyone looking for a new car. (Duckworth Boston)

Have you recently been to our showroom? We've love to hear from you! If you would like to supply us with your own feedback, you are welcome to use any of the following methods: